Who regulates us?

The Financial Conduct Authority (hereafter FCA) is the independent regulator of financial services under which Avail Vehicle Contracts Limited is registered. Our permitted business is credit broking (with limitations) and we act as an intermediary to a number of lenders.

Our registration number is 730110. You can check this in the FCA's Register or by contacting the FCA directly.

CONSUMER CREDIT SERVICES

Whose Consumer Credit do we offer?

As a credit broker authorised and regulated by the FCA, we can introduce you to a select group of financial lenders who may be able to help you finance your vehicle via a contract based on the information that you have provided to us. You may request a list of these lenders and their Consumer Credit numbers at any time.

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our panel of lenders. Any organisation approached for credit will need to undertake credit searches with a credit reference agency which may affect your credit rating. These lenders provide a range of product types which may be suitable for your vehicle needs. We will explain the key features of those products to you, and are happy to answer any queries you may have regarding them.

Which service will we provide you with?

Following guidance issued by the FCA, we will take steps to ensure that if we make a recommendation in the course of advising you it will be suitable for your demands and needs at the time. The recommendation will be based on the information you provide to us. In a separate document assessing your demands and needs we will ask for information about your personal circumstances and objectives which may be relevant in order to enable us to identify your requirements in a contract. It is very important that you provide us with accurate and relevant information so that we may deliver the best service we can.

What will you have to pay us for our services?

For regulated agreements, an administration fee of £249, including VAT (£207.50 plus VAT), is charged when you place your vehicle order. This fee covers the cost of sourcing your vehicle as part of a finance agreement and providing regular updates from order through to delivery. An invoice for the administration fee will be raised at the point of order.

In the event of a vehicle being cancelled prior to registration and delivery we may charge a cancellation fee as set out in our Terms and Conditions equivalent to three (3) times the monthly rental + VAT for services already provided. If applicable this will be invoiced upon receipt of your cancellation and must be paid in full within 5 working days.

We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with the finance provider. For further information on payments we may receive you may make a request in writing to the above address prior to the finance agreement going live. Some finance providers may charge an administration fee for setting up an agreement between you the customer and them.

Can we give you independent financial advice?

No, we are not independent financial advisers and so are unable to provide you with independent financial advice.

What can you do if you wish to complain about our services?

If you wish to make a complaint, please contact us in the first instance by writing to us at Avail Vehicle Contracts, Clouds Harrow, Brampton Abbotts, HR9 7JE or by telephoning us on 01989 767491. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone on 0800 023 4567 or email complaint.info@financial-ombudsman.org.uk.

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